Refund policy

Return Address:
All returns should be sent to:
LYKKELAND ateliér Aps
Lyngby Hovedgade 26H
2800 Lyngby

Important:
We only accept packages sent directly to this address. We do not offer pickup from parcel shops or parcel lockers.

Return Policy

Delivery of Returns
We only accept return parcels sent directly to our warehouse address. Please note that we are unable to collect parcels from parcel shops or lockers.

Right of Return
At www.lykkelandatelier.com you have 30 days of return rights from the day you receive your order.

 

Returns from Denmark

If you wish to return an item, please use the following link:

LYKKELAND Atelier - Return Portal

Follow the guided process. You will need your email address and order number to initiate the return.

Returns from Abroad

For international returns, we recommend using UPS. You can find your nearest drop-off location via this link: UPS access points

Condition of Returned Goods

All items must be returned in their original condition and packaging.
Please pack the products carefully. Returned items must be free from wear, damage, or signs of use.

If an item is returned with visible wear and therefore has lost its resale value, this may affect the amount refunded.

Return Instructions

  1. Attach the return label securely to the outside of the parcel.

  2. Drop off the parcel at your nearest parcel shop or UPS access point.

  3. Always ask for a receipt upon drop-off – this ensures your parcel is insured and trackable.

 

Exchanges

If you wish to exchange an item for a different size or product, please return the original item and place a new order at lykkelandatelier.com
We recommend doing this promptly to secure the desired product before it sells out.

We will refund the purchase amount of the returned item once it has been received at our warehouse. Processing typically takes 8–10 business days.

 

Refunds

Refunds are issued to your original payment method, minus the cost of the return label.
On average, it takes 8–10 business days (Mon–Fri) from the day you send your return until it is registered at our warehouse. You will receive an email confirmation once your return is processed and the refund has been issued.

Please allow 8–10 days for the full process.

 

Claims & Complaints

If you have received a defective or damaged item, please file a claim.
Send an email to hello@lykkelandatelier.com including your order number, style ID, and a detailed description of the defect. Photos are appreciated.

Once we have reviewed your case, you will receive a prepaid return label for the faulty item.

 

Questions

If you have any questions regarding the return process, please contact us at hello@lykkelandatelier.com.